We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 21 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 21 days from the date of purchase.
We cannot accept returns on material / product outside of the 21 day return window, because we can't resell material / product that we're unable to guarantee has been stored in the correct temperature / humidity for periods of time longer than 21 days. This is to protect all of our customers (you included).
Any returns must still be shrink-wrapped / in original packaging and in perfect resalable condition.
On returns, there is a 25% restock fee, and Professional Label is not responsible for return shipping.
The restock fee goes towards testing the returned material to ensure it is still suitable to sell to other customers.